Cookies Policy

About cookies and similar technologies

Cookies are small text files that a website may store on your device when you visit it. They allow the website to recognise a device or remember information about a visit. Cookies can help a website work correctly, remember selected settings and provide information about how visitors use its pages. Depending on how they are configured, cookies may be temporary and removed when you close your browser, or they may remain on your device for a set period or until you delete them.

Ausclub Casino may also use similar technologies, including pixels, tags, scripts, local storage and device information. These technologies can perform functions similar to cookies. For simplicity, this policy uses the word cookies to refer to cookies and similar technologies unless a different description is needed.

Some cookies are placed by us, while others may be placed by service providers that support website operations, security, analytics or advertising. The types of cookies used can change as the website, its features and its service providers change. We aim to use these technologies for legitimate website and business purposes and in accordance with applicable requirements.

What cookies do not do

Cookies are not programs and cannot normally be used to run software on your device. A cookie cannot usually read unrelated files stored on your device. However, information collected through cookies may be linked with other information we hold, such as account, device or usage information, where this is permitted and necessary for the relevant purpose.

Cookies may be associated with a browser, device or account rather than directly with a named individual. Even so, information from cookies may sometimes be used to identify or distinguish a visitor when combined with other information. You should review this policy and your browser settings before deciding which cookies you wish to allow.

Why we may use cookies

The cookies used on the website may have different purposes. Some are necessary for core functions and cannot be switched off through ordinary website controls. Other cookies are optional and help us understand usage, remember preferences or deliver content that may be more relevant to visitors. The categories below are provided as a general guide, and the specific cookies available may vary by page, device and service.

Strictly necessary cookies

Strictly necessary cookies support essential website functions. They may help with account access, session management, page navigation, authentication, fraud prevention, security controls and the operation of requested services. Without these cookies, parts of the website may not function properly. They may also help us remember information needed during a single visit, such as the progress of a secure process or the status of a consent choice.

Functionality and preference cookies

Functionality cookies may remember choices you make, such as language, display or other website preferences. They can make future visits more convenient and may help us provide features you have requested. If you disable these cookies, some preferences may not be retained and you may need to set them again during later visits.

Analytics and performance cookies

Analytics cookies may provide information about how visitors use the website. This can include which pages are visited, how visitors move through the website, whether pages load correctly and whether certain features are used. We may use this information in an aggregated or otherwise assessed form to improve performance, content, navigation, security and the overall user experience.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements or show content that is more relevant to a visitor's interests. These cookies may be set by us or by third-party services acting on our behalf. They may allow activity across different websites or services to be associated with a browser or device. You may be able to control these cookies through the website's consent tools, your browser or relevant third-party settings.

Security and responsible operation

Cookies and related technologies may assist with identifying unusual activity, protecting accounts, reducing automated abuse and supporting the safe operation of gambling services. They may also help us apply website rules, manage access to features and investigate technical or security incidents. These uses are intended to protect the website, our players and our service providers.

Your choices and cookie controls

When you visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, refuse them or select particular categories. Your choices may be stored in a cookie or similar technology so that the notice does not appear repeatedly. You can usually revisit or change your choices through the available cookie settings link or another preference control on the website.

You can also manage cookies through your web browser. Most browsers allow you to view, block, delete or restrict cookies. Browser controls differ between browsers and devices, so you should check the settings or help information for the browser you use. You may also be able to block third-party cookies separately from first-party cookies.

• Accept or reject optional cookies through the website's available consent or preference tool.
• Change browser settings to block new cookies or delete cookies already stored on your device.
• Use device settings or privacy controls to restrict certain tracking technologies.
• Review the privacy choices offered by third-party providers where those providers make such controls available.
• Contact the relevant service provider or review its privacy information if you have questions about a third-party cookie.

If you block or delete cookies, some website functions may be unavailable, slower or less convenient. You may be required to sign in again, repeat certain selections or receive less personalised content. Blocking optional cookies should not normally prevent access to basic website content, but blocking necessary cookies may affect account, security or gambling-related functions.

Cookie preferences are generally applied to the browser or device where they are selected. If you use another browser, device or cleared browsing data, your preferences may not carry across. You may also need to update your choices if the website changes the way its consent tools operate.

Consent and necessary technologies

Where consent is required for optional cookies, we will provide an appropriate choice before using those cookies or technologies. Some technologies may be used without consent where they are necessary to provide a service you have requested, maintain security, comply with a legal obligation or support another lawful purpose. The availability of a choice may depend on the type of technology and the requirements that apply.

Third parties, privacy and policy updates

We may use third-party providers to support services such as hosting, website functionality, security, payment-related processes, analytics, customer support or advertising. Those providers may use cookies or similar technologies in connection with the services they provide. Their handling of information may be subject to their own privacy policies and terms. We encourage you to review third-party information where it is made available and to use any controls they provide.

Information collected through cookies may include an IP address, browser type, device type, operating system, approximate location, pages viewed, links selected, visit times, referring website and information about interactions with the website. The information collected depends on the technology used and the settings applied. We may use this information for the purposes described in this policy, our Privacy Policy, security processes, service improvement and other lawful business purposes.

We may combine cookie information with information provided when creating or using an account, contacting support or using other services. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements. The Privacy Policy explains more about how personal information may be collected, used, stored, disclosed and managed, as well as the choices and rights that may be available to you.

Data retention and international services

Cookies may remain on your device for different periods depending on whether they are session cookies or persistent cookies. Information obtained through cookies may be retained for as long as reasonably necessary for the purpose for which it was collected, to meet operational or legal requirements, resolve disputes, enforce terms or protect the website and its users. Retention periods may vary by information type and service.

Some service providers may process information in locations outside Australia. Where this occurs, we take account of applicable privacy requirements and the safeguards relevant to the arrangement. Further information about disclosures and overseas processing is available in the Privacy Policy.

Updates to this Cookies Policy

We may update this Cookies Policy when our website, technologies, services or legal obligations change. The updated version will be published on this page with an updated effective date where appropriate. Changes may include new cookie categories, revised purposes, changes to service providers or adjustments to available controls. You should review this page from time to time so that you understand the current position.

By continuing to use the website after an update, you acknowledge the updated policy to the extent permitted by law. Where consent is required for a material change to optional cookies, we will provide an appropriate consent or preference mechanism.

If you have questions about this Cookies Policy or wish to raise a privacy concern, please use the contact or support process made available on the website. We will handle requests in accordance with our Privacy Policy and applicable requirements. You should avoid sending sensitive account or payment information through an unverified channel.