Privacy Policy

About this Privacy Policy

Ausclub Casino respects the privacy of players and aims to handle personal information in a clear and responsible way. This policy applies to information collected through the website, account services, customer support channels and related casino activities. It is intended for players in Australia and should be read together with any other website terms or notices that explain how particular services operate.

Personal information means information that identifies a player or could reasonably be connected with a player. The information handled will depend on how a person uses the website and which services they access. A visitor who only browses public pages may provide limited information, while a registered player may provide account, identity, payment and transaction information.

Information may be collected when a player registers, signs in, makes a deposit or withdrawal, uses account features, completes verification, contacts support, enters information into a form or interacts with the website. Technical information may also be collected automatically when the website is accessed.

Where consent is required, Ausclub Casino may ask for consent separately. A player may withdraw consent for certain activities, such as marketing, by using available preference tools or by contacting support@ausclubcasino.click. Withdrawing consent does not affect processing needed for account operation, security, fraud prevention or legal obligations.

Players should provide information that is accurate, current and complete when requested. If information cannot be verified or is materially incorrect, access to some account functions may be delayed, restricted or unavailable. Players should not provide another person’s information unless they are authorised to do so.

Information we may collect

The types of information collected may vary depending on how a player uses the website. An online casino will typically handle the following categories of information:

• Account details, such as a player’s name, date of birth, contact details, login information, account preferences and communication choices.
• Identity and verification information, which may include copies or details from identity documents, information used to confirm age and identity, and records needed for account checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction dates, amounts, account activity and related records. Payment information may be processed through relevant payment service providers.
• Gaming and account activity, such as sign-in history, settings, requests, interactions with account features and records needed to provide customer support.
• Device and technical information, such as internet protocol address, browser type, operating system, device identifiers, language settings, approximate location and website activity.
• Cookie and similar technology information, including information about pages visited, session activity, preferences and interactions with the website.
• Communications and support records, including messages, enquiries, feedback, documents or other information a player chooses to provide when requesting assistance.
• Information connected with security, responsible service, anti-fraud checks and risk assessment, including signals that may help identify unusual, unauthorised or potentially harmful activity.

Some information is collected directly from a player. Other information may be received from service providers that support payments, identity checks, website hosting, security, fraud prevention, analytics or customer support. These providers should receive only information relevant to the service they provide, subject to applicable requirements and the arrangements in place with them.

Information may also be collected from a device or browser when a player visits the website. This can help the website remember settings, maintain a secure session, identify technical problems and understand how pages are used. The information collected in this way may be combined with account information where appropriate.

Players can choose not to provide some information, but this may prevent the website from creating or maintaining an account, completing verification, processing transactions, responding fully to a request or providing particular services.

How information is used and shared

Information is handled for reasonable purposes connected with operating the website and providing casino services. These purposes may include creating and managing an account, processing requests, enabling deposits or withdrawals, maintaining account security and responding to support enquiries.

• To provide, maintain and improve the website, account features and player services.
• To confirm identity, age and account information and to complete verification checks.
• To process transactions and maintain accurate payment and account records.
• To detect, prevent and investigate fraud, scams, money laundering, unauthorised access, account misuse and other security concerns.
• To provide customer support, respond to questions and keep records of communications.
• To understand website performance and user preferences, including through analytics and similar technologies.
• To send service messages, account notices and other communications needed to administer an account.
• To send promotional communications where permitted and where the player has provided consent or another lawful basis applies.
• To meet legal, regulatory, court, dispute-resolution, tax, accounting and responsible service obligations.
• To protect the rights, property, safety and security of players, the website and other relevant people.

Information may be shared with carefully selected suppliers and professional service providers where sharing is needed for website hosting, payment processing, identity verification, fraud prevention, security, analytics, communications, customer support or technical operations. These providers may use the information only for the services they perform and should handle it in line with applicable requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected misuse, to respond to a dispute or claim, or where disclosure is required or permitted by applicable requirements. Information is not intended to be sold as a standalone product.

Some service providers may process information in locations outside Australia. Where information is handled by another provider or in another location, reasonable steps may be taken to protect it and to use it only for the relevant service or purpose. The information shared will depend on the service required and the circumstances of the processing.

Cookies, security and keeping information

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, measure website performance, understand usage and improve the player experience. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or communications.

Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block some or all cookies, or to receive a notice before a cookie is stored. If cookies are disabled, some website features may not work correctly, a session may not be maintained or information may need to be entered again.

Security measures

Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or supplier procedures. Access to personal information should be limited to people and providers who need it for relevant work.

No internet transmission or electronic storage method can be guaranteed to be completely secure. Players should use a strong and unique password, keep login details private, avoid sharing access to an account and sign out when using a shared or public device. If a player suspects that account information has been misused, they should contact support as soon as reasonably possible.

Retention of information

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, record management or other legitimate business purposes. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion.

When information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or otherwise remove its connection with an identifiable player. Information may be retained in backup systems for a reasonable period while normal deletion processes are completed.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. A player can contact support@ausclubcasino.click to ask about their information or exercise available rights. Requests should include enough information to identify the relevant account and describe what is being requested.

Additional information may be needed to confirm identity and protect the account from unauthorised requests. This verification step is intended to protect personal information and does not normally require a player to provide information that is unrelated to the request.

• Access: ask for access to personal information held about you and, where appropriate, an explanation of how it is being used.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law, are needed for security, relate to an unresolved matter or are required to establish or defend a claim.
• Marketing consent: withdraw consent to promotional emails or other direct marketing communications. Service, security and account messages may still be sent when they are necessary for the operation of an account.
• Information about handling: ask questions about the categories of information collected, the purposes of use and the types of service providers that may receive it.

Players may also ask for an explanation if they believe their personal information has been handled incorrectly, or raise a concern about the way a privacy request has been managed. A request will be considered in line with applicable requirements and reasonable security procedures.

The response may depend on the type of request, the information involved and any legal or operational reason for keeping a record. If a request cannot be completed in full, the relevant reason may be explained where appropriate. Players can contact support@ausclubcasino.click for privacy questions, access requests, correction requests, deletion requests or withdrawal of marketing consent.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website applies from its stated update date. Players should review this page periodically to remain informed about how information may be handled.