Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and losses can happen even when you have a strategy or believe you are due for a win. Casino games are based on chance, and previous results do not determine what happens next. There is no reliable way to predict a particular outcome, recover losses through further play or guarantee a profit.

For this reason, gambling should be one form of leisure among other activities. It should not be used to pay bills, manage debt, replace employment income or improve your financial position. Decide what you are prepared to spend before you begin and regard that amount as an entertainment expense. If the money is needed for rent, household costs, food, education, medical care or other essential commitments, it should not be used for gambling.

Practical safer-play habits

• Set a spending budget before you play and do not exceed it.
• Set a time limit and take regular breaks away from the game.
• Keep gambling separate from essential household spending.
• Do not chase losses by increasing your stakes or continuing for longer than planned.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not borrow money, use credit intended for other purposes or sell possessions to fund gambling.
• Keep a record of your deposits, withdrawals, wins and losses so you have a realistic view of your activity.
• Remember that a win does not mean you should continue playing, and a loss does not mean you are due a win.

A useful personal rule is to stop when your planned session ends, regardless of whether you are ahead or behind. If you find it difficult to follow your own rule, take a longer break and consider using stronger account restrictions or support services.

Know the signs of gambling harm

Gambling can become difficult to control gradually. Some people may spend more time or money than intended, while others may experience harm quickly. Recognising changes in your behaviour early can help you take action before the effects become more serious.

You may need to review your gambling if you:

• Think about gambling frequently or feel preoccupied with your next session.
• Spend more money or time gambling than you originally planned.
• Increase your stakes because smaller bets no longer feel exciting.
• Try to win back money after a loss or feel compelled to keep playing until you recover.
• Hide your gambling, activity or losses from family, friends or people you trust.
• Feel anxious, irritable, restless, guilty or unhappy when you are not gambling.
• Use money set aside for bills, savings or other responsibilities.
• Borrow money or seek additional funds to continue gambling.
• Miss work, study, family commitments or social activities because of gambling.
• Argue with people close to you about gambling or experience problems in your relationships.
• Use gambling to escape stress, loneliness, sadness or other difficult feelings.
• Attempt to stop or cut down but find that you cannot maintain the change.

One sign alone does not establish a problem, but several signs together should be taken seriously. You do not need to wait for a crisis before seeking help. Speaking with a trusted person, a qualified counsellor or an appropriate gambling support service can help you understand your options without judgement.

If gambling is causing financial, relationship or emotional distress, stop playing and protect your access to funds where possible. Consider asking someone you trust to help with practical steps, such as reviewing accounts, managing a budget or taking a break from gambling.

Tools to help you stay in control

Safer gambling tools can help you put your intentions into practice. Depending on the account features available, you may be able to set deposit, spending or session limits, request a cooling-off period or close your account. These tools are most effective when selected before a problem develops.

Consider using the following controls

1. Choose a gambling budget that reflects your disposable income, not your essential funds.
2. Set a deposit or spending limit at an amount you can afford to lose.
3. Set a time reminder or session limit so you do not lose track of how long you have been playing.
4. Use a cooling-off period if you want a temporary break and need distance from your account.
5. Request account closure or self-exclusion if you need to stop gambling for a longer period.
6. Remove saved payment details and reduce access to funds where this is practical.
7. Turn off promotional communications if marketing messages make it harder to maintain your boundaries.
8. Review your account activity regularly and adjust your approach if your gambling changes.

Limits and restrictions should be treated as personal safeguards, not as targets to reach. A limit is not an instruction to spend up to that amount. Choose a level that supports your wider budget and wellbeing. If you have already reached a limit or asked to stop, do not create another account or use another person’s account to continue gambling.

Self-exclusion and account closure

Self-exclusion is a voluntary step that can prevent or restrict access to gambling for a selected period or until further review, depending on the process available. Account closure may also be appropriate when you no longer wish to use the service. If you decide that you need self-exclusion or closure, contact the relevant support channel through the website and state clearly what assistance you require.

Do not ask for an account to be reopened or restrictions to be removed if you are still concerned about your gambling. A break is more useful when you support it with practical changes, such as blocking gambling websites, limiting access to money and telling a trusted person about your decision.

Age, account safety and personal responsibility

Gambling is only for people who meet the applicable minimum legal age. Ausclub Casino does not support gambling by minors. Parents, guardians and carers can help protect young people by keeping payment methods, passwords and gambling accounts secure, using appropriate device controls and discussing the risks of gambling in an age-appropriate way.

You are responsible for keeping your account information confidential and for taking reasonable steps to prevent another person from using your account. Do not share passwords, payment details or access to an account. If you believe someone else has accessed your account, stop using it and raise the issue through the available support channel as soon as possible.

Only create and use an account in accordance with the applicable terms, verification requirements and laws. Do not create duplicate accounts or use another person’s identity or payment method. These actions may make it harder to apply responsible gambling controls and can create additional personal and financial risks.

Responsible gambling also includes being honest with yourself about your circumstances. If you are experiencing financial difficulty, mental health concerns, relationship problems or pressure from other people, gambling may increase those difficulties rather than resolve them. Take a break and seek independent advice before making further deposits or wagers.

Getting help and support

You can ask for help at any stage. Support is available from gambling counselling services, financial counsellors, mental health professionals, community organisations and trusted people in your life. A qualified adviser can help you develop a plan, understand the impact of gambling and identify practical steps that suit your circumstances.

If you are in Australia, consider contacting an appropriate local or national gambling support service or speaking with your doctor or another qualified health professional. You can also seek independent financial advice if gambling has affected your budget, debts or access to essential funds. Support is available for people who gamble and for family members, partners and friends affected by another person’s gambling.

Before asking for help, you may wish to:

• Write down how much time and money you have been spending.
• List any bills, debts or other responsibilities that may be affected.
• Tell one trusted person what has been happening.
• Request a break, limit, self-exclusion or account closure.
• Remove access to payment methods used for gambling.
• Avoid gambling while you consider your next steps.
• Keep any advice or support information where you can find it easily.

If you feel unsafe, overwhelmed or at risk of harming yourself or someone else, seek urgent assistance through the appropriate emergency or crisis service in your location. Gambling problems can feel isolating, but support is available and asking for help is a positive step.

For questions about responsible gambling features, account restrictions or taking a break from Ausclub Casino, use the support options provided on the website. We encourage players to raise concerns early so that suitable information about available account controls can be provided.

The safest approach is to decide your boundaries before gambling, follow them during every session and stop when gambling is no longer enjoyable or affordable. Ausclub Casino encourages all players to make informed choices, protect their wellbeing and seek support whenever they need it.