Ausclub Casino Terms & Conditions

1. About these terms

These terms form an agreement between you and Ausclub Casino in relation to your use of the website, your account and any games or services made available through the website. In these terms, Ausclub Casino may be referred to as “we”, “us” or “our”, and the person using the website may be referred to as “you” or “your”. References to the website include its pages, features, software, games and related services.

By visiting the website, registering an account, making a deposit, entering a game or otherwise using a service, you accept these terms. If you do not agree with them, you must not use the website or its services. You should also review any rules displayed for a particular game and any terms that apply to a promotion, competition or other special offer before taking part.

You are responsible for reading the current version of these terms. We may update or amend them from time to time where permitted by applicable law. Changes may be published on the website and may apply from the date stated in the updated version. If a change materially affects your rights or obligations, we may provide notice through the website or by another appropriate method. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and legal availability

You must be at least 18 years old to use gambling services. You must also be legally permitted to access and use the services from your location. Gambling services may not be available in every Australian state or territory, and restrictions may apply depending on where you are located. It is your responsibility to check the laws that apply to you before registering or playing. We may restrict, suspend or refuse access where we reasonably believe that use of the services is not lawful or appropriate.

• You must provide truthful, current and complete information when using the website.
• You must not allow another person to use your account or use another person’s account.
• You must not access the website if you are under the legal gambling age.
• You must not use the services where gambling is prohibited or restricted by law.
• You must comply with all applicable Australian laws and any other laws that apply to your use of the website.

2. Accounts, identity checks and account security

Some services may require you to create a personal account. You may only create and maintain an account for yourself. The information you provide must be accurate and must remain up to date. If your personal details change, you should update them through the available account tools or follow the process provided by us.

We may need to verify your identity, age, location, payment details or source of funds before allowing certain activities. Verification may be required when you open an account, deposit or withdraw funds, request account changes, or at another time for security, legal or compliance reasons. You agree to provide information and documents that are reasonably requested for these purposes. If requested information is not provided, we may delay, restrict or decline an activity until verification is completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where that activity results from our failure to apply reasonable security measures. You must choose secure credentials, avoid sharing them with anyone and notify us promptly if you believe your account has been accessed without permission. You should log out after using a shared or public device.

You must not use an account for unlawful activity, fraud, money laundering, account sharing, unauthorised payment activity or any other activity that could harm the website or another person. You must not attempt to bypass technical controls, manipulate game results, interfere with the operation of the website or use software designed to obtain an unfair advantage.

We may suspend, close or place restrictions on an account where we have reasonable grounds to do so. This may include concerns about identity, age, location, security, responsible gambling, payment activity, suspected fraud, breach of these terms or a requirement under applicable law. Where permitted, we may ask for further information before deciding how an account or any remaining balance will be handled.

1. Register only one account unless we have expressly approved another arrangement.
2. Use payment methods that belong to you or that you are authorised to use.
3. Keep your account information accurate and notify us of suspected misuse.
4. Do not sell, transfer, lend or otherwise make your account available to another person.
5. Do not use the website to facilitate unlawful conduct or conceal the source of funds.

3. Deposits, withdrawals, games and promotions

If deposits are available, you may use the payment methods displayed on the website. A deposit must be made using a method that you are entitled to use. We may apply security checks, transaction controls or verification requirements before accepting a deposit or allowing funds to be used. Your bank, card provider or payment service may apply separate fees or conditions, and you are responsible for checking those conditions.

You should only deposit money that you can afford to lose. Deposited funds are intended for use on the services and must not be used for unlawful purposes. We may reject, reverse or investigate a transaction where it appears to be unauthorised, duplicated, fraudulent, made in error or inconsistent with these terms. We may also restrict payment activity to protect you, us or a payment provider.

If withdrawals are available, requests may be subject to account verification, payment checks, applicable transaction rules and any specific instructions shown at the time of the request. Funds may be returned through an appropriate payment method and may not always be returned in the same form as the original deposit. You should ensure that your payment information is correct. We are not responsible for delays or losses caused by incorrect details supplied by you or by a payment provider.

Games are governed by the rules displayed for the relevant game. You are responsible for checking the stake, game instructions, eligibility requirements and any other information before confirming play. A game entry or transaction may not be cancelled after confirmation unless the relevant game rules, applicable law or our procedures allow it. If a technical error, display error or other malfunction affects a game or transaction, we may take reasonable steps to correct the error and may void or adjust affected activity where permitted.

Promotions, bonuses, free plays, competitions and other offers are subject to their own terms. Those terms may include eligibility requirements, time limits, participation conditions and restrictions on use or withdrawal. If there is an inconsistency between these general terms and a specific promotional offer, the specific offer terms will apply to that offer to the extent of the inconsistency. You should not participate in an offer unless you understand its conditions.

We may withdraw, amend or cancel an offer where permitted by law, including where an offer has been published in error, has been abused or can no longer reasonably be provided. We may refuse an offer or remove a benefit where there is evidence of collusion, multiple accounts, automated activity, fraud or another breach of the relevant terms. Any decision will be made in accordance with applicable requirements.

• Check all game and promotion information before you participate.
• Never deposit using funds that belong to another person without proper authority.
• Do not attempt to exploit an obvious error in a game, transaction or promotion.
• Keep records of your transactions and account activity where useful.
• Contact us through the support method shown on the website if you identify an unauthorised transaction or account error.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. You should set personal limits, take regular breaks and avoid playing when you are upset, tired, affected by alcohol or under financial pressure. You should never chase losses or increase your stakes to try to recover money. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian service or qualified professional.

Tools or account restrictions may be available to help you manage your gambling. Depending on the service, these may include deposit controls, time reminders, activity information, cooling-off arrangements or account closure requests. Any request to restrict or close an account should be made through the process provided on the website. A restriction may not apply immediately to every activity, so you should stop using the services while your request is being processed.

We collect and use personal information to provide the services, manage accounts, process transactions, complete verification, protect the website and meet legal or compliance obligations. Our Privacy Policy explains the types of information we may collect, how it may be used, when it may be shared and how you can exercise applicable privacy rights. By using the website, you acknowledge that information may be handled in accordance with that policy.

You must use the website responsibly and lawfully. You must not upload harmful code, interfere with another user’s access, scrape or copy website content without permission, reverse engineer the software, impersonate another person, publish misleading information or use the website to send unsolicited material. We may remove content, block access or take other reasonable action where use of the website creates a security, legal or operational risk.

Security and fair play

We use reasonable measures to protect the website and account information, but no online service can be guaranteed to be completely secure or continuously available. You should use a current device and browser, maintain appropriate security software and avoid accessing your account over an unsecured connection. Game outcomes must not be manipulated, and attempts to gain an unfair advantage may result in account restrictions and further action where permitted.

5. Website content, liability and general legal terms

The website and its content are provided for general information and service purposes. We aim to keep information accurate and available, but we do not promise that every page, price, balance, result, game description or feature will always be complete, current or free from error. Content may change without notice. Website availability may be affected by maintenance, technical faults, telecommunications problems, events outside our reasonable control or requirements of a service provider.

You use the website at your own risk to the extent allowed by law. We are not responsible for loss caused by your failure to follow these terms, use of an insecure device, incorrect information supplied by you, unauthorised access resulting from your failure to protect account details, or a payment provider’s actions. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

The website may contain links or references to third-party websites, payment services or other resources. Those third parties may operate under separate terms and privacy practices. A link does not necessarily mean that we endorse the third party or guarantee its content, security, availability or performance. You should review the relevant third-party terms before using an external service.

All website text, graphics, logos, designs, software and other material are owned by or licensed to the relevant rights holder unless stated otherwise. You may use the website for personal, lawful purposes only. You must not reproduce, distribute, modify, publish, sell or commercially exploit website material without appropriate permission.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to operate. A failure or delay by us to enforce a right does not mean that the right has been waived. These terms, together with any documents expressly incorporated into them, represent the understanding between you and us about use of the services.

You may not transfer your rights or obligations under these terms without our prior approval. We may transfer or arrange the performance of rights and obligations where reasonably required to operate the services, provided that this does not remove rights you have under applicable law. Our obligations may also be affected by changes in law, regulatory requirements, technology or the services available through the website.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections available to you under Australian law. Disputes should first be raised through the support process shown on the website so that the matter can be reviewed. Nothing in this section prevents you from contacting an appropriate consumer, legal or regulatory body where you are entitled to do so.

If you have a question about these terms, an account matter or a transaction, please use the current contact or support channel displayed on the Ausclub Casino website. Do not send confidential payment credentials or account passwords through an unsecured channel. The version of these terms published on the website is the version that applies from its stated effective date.